Contact information

Contact Information

We’re here to help.

For questions regarding orders, products, shipping, returns, cancellations, or other customer-service matters, please contact Fem Cartel using our website contact form or the customer-service email address provided on our website. info@femcartel.com

Customer Service

When contacting us about an existing order, please include your order number and the email address used to place the order so we can assist you efficiently.

For damaged, defective, or incorrect items, please also include a description of the issue and clear photographs when applicable.

Response Times

We aim to respond to customer inquiries as promptly as possible during normal business operations. Response times may be longer during weekends, holidays, product launches, or periods of unusually high volume.

Returns

Please do not send merchandise to an address without first following the return instructions provided by Fem Cartel.

Approved returns must be sent according to the instructions provided with the return authorization. Please review our Return & Refund Policy for complete eligibility requirements.

Order Cancellations

Eligible orders may be canceled within 15 minutes of placement. Because some products may enter production or fulfillment quickly, requests received after that period cannot be guaranteed.

Privacy Requests

Questions or requests concerning personal information may be submitted through the contact methods or privacy controls available on our website. Please review our Privacy Policy for additional information.