Frequently Asked Questions
Orders
How long does it take to process my order?
Orders are typically processed within 1–3 business days. During product launches, holidays, or promotional events, processing may take slightly longer.
Can I change or cancel my order?
If your order has not entered production or shipped, we’ll do our best to accommodate changes. Contact us as soon as possible at info@femcartel.com.
Shipping
Where do you ship?
We currently serve customers throughout the United States. Expanding to additional countries is part of our future growth plans.
How long does shipping take?
After processing, most U.S. orders arrive within 5–10 business days, depending on your location and shipping carrier.
Do you offer free shipping?
Yes. We proudly offer free standard shipping on all U.S. orders.
How do I track my order?
Once your order ships, you’ll receive a confirmation email containing your tracking information.
Returns & Exchanges
What is your return policy?
Returns are accepted within 30 days of delivery for unused items in their original condition. Please review our Return & Refund Policy for complete details.
Can I exchange an item?
If you need a different size or color, contact us at info@femcartel.com, and we’ll help you find the best solution.
What if my item arrives damaged?
If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the item and packaging so we can make it right.
Products
How do I know which size to order?
Each product includes a detailed Size Guide. We recommend checking the measurements before placing your order.
Will the product look exactly like the photos?
We work hard to ensure accurate product images. However, slight differences in color may occur due to monitor and mobile screen settings.
Are your products made to order?
Many of our products are produced after an order is placed. This helps reduce waste and allows us to maintain high quality.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment options available at checkout.
Is my payment information secure?
Yes. All transactions are processed through Shopify’s secure payment system using industry-standard encryption.
Contact
How can I contact Fem Cartel?
The fastest way to reach us is by email:
We typically respond within 24–48 business hours.
About Fem Cartel
What is Fem Cartel?
Fem Cartel is a lifestyle brand built around confidence, individuality, and modern streetwear. Our goal is to create premium pieces that help you express your identity with style.
Before You Reach Out
Before contacting us, please check:
- Your order confirmation email
- Your shipping confirmation email
- Your tracking information
- Our Shipping Policy
- Our Return & Refund Policy
Many common questions can be answered there.